New connected services for sharing latest technologies, technical training, and field support

Yamaha Motor Europe SMT Section has setup an online demonstration room at its head office in Neuss, Germany, enabling visitors located anywhere in Europe to discover new technologies and solutions by connecting from their desktops. In addition Yamaha has launched its Cloud Service to enhance remote support for equipment in the field, helping customers maximize productivity.

The online demonstrations are arranged individually on request and presented in high-quality video. The experience lets visitors virtually step live into the room, giving the opportunity to examine latest equipment features, newest developments and setups in detail and see the requested process, such as screen printing, mounting, or inspection, in close-up action. The content can be tailored to meet specific requirements and two-way interaction allows real-time Q&A with Yamaha’s product and engineering specialists.

Flexible presentation formats can include sales demonstrations, new-product introductions, and tailored technical training sessions. Appointments can be made by contacting any local Yamaha representative or sales agent.

“Our new connected demo room allows us to present exciting new technologies and solutions to the market as well as extending the range of support services we can offer for customers,” said Mr. Ryosuke Nakamura, Branch Manager of Yamaha Motor Europe Robotics. “These state-of-the-art online facilities will deliver tangible benefits for customers, including faster training, greater uptime and increased productivity.”

Yamaha’s live demonstartions & trainings

Yamaha Service Solutions

Complementing the online, travel-free demonstrations and training, Yamaha Service Solutions introducing the new Yamaha Remote Support software enables Yamaha service to connect securely to customers’ equipment directly from the service desk in Neuss. The software synchronizes the user interface of the customer’s equipment with the agent’s desktop and provides special tools to help analyze machine data and resolve issues quickly while connected. The software also supports online chat during the remote session, allowing easy dialogue to enhance convenience and comfort for customers.

Service desk support is delivered securely leveraging Yamaha remote support.

About Yamaha Robotics SMT Section
Yamaha Surface Mount Technology (SMT) Section is a subdivision of Yamaha Motor Robotics Business Unit in Yamaha Motor Corporation. Yamaha surface mount equipment is highly acclaimed in the market for their “module concept” that enables them to keep pace with the trend toward smaller and more diverse electric/electronic parts being mounted on circuit boards.

Yamaha SMT Section has created a strong business in the surface mount industry that enables design and engineering, manufacture, sales and service to be conducted in one comprehensive system. Furthermore, the Company has used its core technologies in the areas of servo-motor control and image recognition technology for vision (camera) systems to develop solder paste printers, 3D solder paste inspection, 3D PCB inspection machines, flip chip hybrid placers and dispensers. This allows Yamaha SMT Section to offer a full line of machines for electric/electronic parts mounting and propose optimum production-line makeup to answer the diversifying needs of today’s manufacturers.

Yamaha SMT Section has sales and service offices in Japan, China, Southeast Asia, Europe and North America provide a truly global sales and service network that will safeguard best in class on-site sales & service support for clients.

Contact info

Oumayma Grad
Marketing Communications Manager

Hansemannstraße 12
41468 Neuss

Office: +49 2131 2013 538
Mobile: +49 1517 0233 297
Fax: +49 2131 2013 550