Services

Yamaha‘s commitment to always best serve its customers is also reflected in its offered services. Being a professional partner, Yamaha Robotics Business provides to its customers worldwide a competent support 24/7, a short delivery time of spare parts, training centers located worldwide, innovative and customized services concepts and technician visits at your facility.

Yamaha Robotics Business Service adds high value to its customers by offering customized service solutions to gain professional skills and achieve ultimate manufacturing processes. Yamaha’s service engineers and technicians guarantee you to share the newest technologies information and knowledge of all our equipment. They set in place excellent equipment’s maintenance by implementing the appropriate testing and supplying the repair equipment at the customer convenience.

Yamaha customers benefit of Yamaha Robotics Business Service by reducing their operation costs and receiving a tailored service solution. Yamaha Robotics Business Service includes a full range of professional services to the customers:

• Service contract
• Preventive maintenance
• Machine capability verification
• Yamaha head repair service
• Prevented maintenance agreement
• Installation or re-installation services
• Trainings on-site
• Service agreements
• New product introduction
• Customized services

Prevented maintenance agreement conducted at your factory by Yamaha Robotics Business certified engineers to perform the necessary to keep the machine in optimal running condition including full calibration. Preventive maintenance parts are exchanged and maintenance checklist is followed to ensure all critical and wear and tear elements are checked.

After completion of the preventive maintenance, machine is calibrated using Yamaha Robotics Business dedicated tooling. This calibration will verify that machine is running within accuracy specifications for all heads and cameras.

Yamaha Robotics Business will issue a calibration certificate that will be valid until next preventive maintenance due date. Calibration certificate document is per machine serial number. Certification will include a visual signal (sticker) in the machine that will inform when next calibration will need to be executed.

Yamaha Robotics Business quality certification is a unique service in the SMT industry. With this service the customer has no concern about unexpected extra cost due to machine refurbishment or major parts replacement after a certain amount of running hours. Yamaha Robotics Business certifies the customer the maximum cost for spare parts, excluding consumable parts, on new Yamaha equipment to be limited to 1,5% of the initial investment per annum (year). Yamaha Quality Certification is valid for all Yamaha IM new equipment portfolio, including screen printer, dispenser, component mounter and AOI.